Privacy Policy — Aczen Technologies

At Aczen, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

We collect information that you provide directly to us when you:

Register for an account
Apply for a loan or financial product
Fill out a form
Use our chat or messaging features
Subscribe to our newsletter
Contact our customer support

The types of information we may collect include:

Personal identifiers (name, email address, phone number, address)
Business information (company name, business address, GST number)
Financial information (bank account details, income statements, business turnover)
Identity verification documents (PAN card, Aadhaar, business registration certificates)
Login credentials
Device information and usage data

How We Use Your Information

We may use the information we collect from you for various purposes, including to:

Provide, maintain, and improve our services
Process and fulfill your loan applications and financial requests
Verify your identity and eligibility for our services
Communicate with you about your account and our services
Send you technical notices, updates, security alerts, and support messages
Respond to your comments, questions, and customer service requests
Monitor and analyze trends, usage, and activities in connection with our services
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Comply with legal and regulatory requirements

Information Sharing and Disclosure

We may share your information with the following parties:

Financial institution partners for loan processing and disbursement
Third-party service providers who provide services such as payment processing, data analysis, IT services, customer service, and marketing assistance
Professional advisors such as lawyers, bankers, auditors, and insurers
Government bodies, regulators, and law enforcement agencies, as required by law
Business partners with whom we jointly offer products or services

We may also share your information in the following circumstances:

To comply with legal obligations
To protect and defend our rights and property
To prevent or investigate possible wrongdoing in connection with the services
In the event of a merger, sale, or acquisition, where your information may be transferred to the new entity

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Your Data Rights

Depending on your location, you may have the following rights regarding your data:

Right to access - You have the right to request copies of your personal data.
Right to rectification - You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to erasure - You have the right to request that we erase your personal data, under certain conditions.
Right to restrict processing - You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to data portability - You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

Children's Privacy

Our services are not directed to children under 18 years of age, and we do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18 without verification of parental consent, we will promptly take steps to remove that information.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top. You are advised to review this privacy policy periodically for any changes.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at: privacy@aczen.org